Mobile Software Testing for App Developer – A Beginners Guide

Mobile Software Testing for App Developer –  A Beginners Guide

Hello there! It is evident from the fact that you are reading this article that you are new to the software development and testing field. Well, don’t get scared, because we are here to guide you guys through this process. It looks hard and rigorous at first, but under the right guidance, you will enjoy it!

Now when we talk about our field, Software Development has already gained enough attraction and attention. But what hasn’t been explored about our field is the testing side of it. Many new people coming into the field still don’t know what is mobile software testing and its importance.

We at VTEST know it by heart. Let’s discuss the basic process of mobile software testing. A structure of the process which varies as the variables change. This article will help you go through the process and will make it easy for you to understand.

First, we will see different types of Mobile software testing. It primarily consists of 2 types.

1.Hardware Testing

Hardware testing, also known as simple mobile testing, is the verification and testing of screen sizes, memory, camera, WIFI, internal processors, internal hardware, resolution radio, Bluetooth, and other hardware related variables.

2. Software Testing

Software testing, also known as, Application testing or Mobile app testing, is the verification and testing of software-related elements and variables. Here, there are different types of mobile applications that we will have to consider.

  • Native apps: These are the ones that are developed to be utilized in various devices like mobile and tablets.
  • Mobile web apps: These are similar to Native apps but are not utilized the same. Their utilization involves server-side app usage to access websites on mobile devices via various browsers.
  • Hybrid apps: These are developed as the combination of native app and mobile apps. To write these applications, different web technologies like CSS and HTML are used.

Importance of Mobile Application Testing

Now we will discuss its importance and challenges. It is necessary to understand that Mobile app testing is harder to execute than Desktop software. Below are the reasons:

  • Different kinds of Mobile gadgets with varying hardware configurations and various screen sizes.
  • Variety in brands of these gadgets makes it more difficult to test. Like Nokia, HTC, Samsung, Apple, MI, etc.
  • Variability in platforms like iOS, Symbian, Android, Windows, etc. could be challenging.
  • Various technological choices by network operators could also be a challenge like GSM, CDMA, etc.
  • Constantly updating Operating systems could also be a task.

Differences between Mobile and Desktop Application testing

Now, let’s look at some of the common differences in Desktop and Mobile Application Testing. Below is a list:

  • Desktop software is tested on a CPU i.e. Central Processing Unit. On the other hand, Mobile apps are tested in handsets like MI, Nokia, etc.
  • The desktop has a larger screen size, in comparison with a Mobile device, which is much smaller.
  • A mobile handset has less memory than a desktop.
  • Mobile gadgets use network services like 3G, 4G, etc. on the other hand, Desktops use Dial-up or broadband connections.
  • On desktop applications, the automation tool can be used but it can never be used for mobile application testing.

Kinds of Mobile App Testing

Now we will see different kinds of Mobile application testing. Don’t get petrified by the names. We have explained each one for you to easily understand.

  • Usability Testing: It is done to confirm the user-friendliness of your application.
  • Compatibility testing: This is for the confirmation of your app’s performance on various OS versions, Screen sizes, Mobile gadgets, Browsers, etc.
  • Services testing: This one is related to issues concerning the offline and online performance of your app.
  • Performance testing: A must one. It makes sure the performance of your app while switching between different kinds of connections like 4G to Wi-Fi or vice versa. It also covers other issues like battery consumption, etc.
  • Interface testing: This test ensures the proper working of modules of your app like settings, menu options, bookmarks, etc.
  • Operational testing: This type of testing verifies the prevention of data loss while updating the app. It checks on the backup settings and recovery plans
  • Security testing: This one authenticates the security of your app by detection of the vulnerabilities

Testing strategy for mobile apps

Now we will discuss various tips and tricks to enhance the stargazing of the testing of your app. The selection of a perfect and efficient testing manifesto will work in your favor in terms of money and other resources. Below are the few tips and tricks:

1. Selection of testing devices

Study the ongoing trends in the market and then cleverly choose the gadgets which are used popularly. As popularity drives customers’ choices, you can develop yours accordingly for a better reach.

2. Emulators

Emulators are tools used to make the process of mobile app testing more efficient and speedier. It is of a big help at the early stages of the process. Let’s dig deeper into different kinds of emulators.

  • Device emulator – This one is offered by device manufacturers
  • OS emulators – The leading mobile brands provide specific emulators for their systems. Like Apple for iPhones, Microsoft for Windows phones, Google for Android-based systems, etc.

Here, we have listed out some user-friendly emulators for you to use if needed. Check out the list below:

  • Mobile Phone Emulator – This one can be used to test on devices like iPhone, Samsung, HTC, etc.
  • MobiReady – This one helps verify and check different codes and web apps as well
  • TestiPhone – This tool allows you to see the real preview of your app. It helps to have this benefit
  • Screenfly – Websites under various categories can be tested efficiently using this tool

3. Google Cloud testing

Using Google Cloud testing for your app’s performance on various devices and gadgets is a real deal breaker and will help you for a better testing experience.

Mobile App Testing and Test Cases

For mobile application testing, the development of special test cases, as well as functionality-based test cases, is essential. These test cases should have the following criteria:

  • Battery usage – While running apps on mobile devices, it is important to monitor battery usage of the device.
  • Application speed – The response time on different devices will different as so many variables like memory, battery, RAM is in play.
  • Data requisites – A limited data on any user’s device should not be the barrier to download your app without any technical issues.
  • Memory/ Storage – Checking the requirements related to storage and memory to install the app and run it smoothly.

Conclusion

For a mobile app to succeed in the market, the right plan and testing strategy are of utmost importance. Many professionals in the industry still don’t understand the importance of testing. It is essential to comprehend it from the initial stages of your testing career.

We hope this article was helpful to you guys to start your journey as an efficient and good software tester.

How VTEST can help

Providing scope and perspective in the field of software testing, VTEST works rigorously towards success. With a team combining of newcomers and pros, VTEST understands the importance of knowing the importance of software testing from the beginning of a tester’s career. Test with us and brighten up your testing career.

VTEST it!

Namrata Shinde — Functional Testing Expert, VTEST

Namrata is a Functional Testing Expert at VTEST with deep experience in mobile, UI, and end-to-end testing. She ensures every release is thoroughly validated and bulletproof before reaching end users.

Related: Mobile App Testing: The Need of the Hour

Mobile Application Performance Testing: The Litmus Test of Quality

Mobile Application Performance Testing: The Litmus Test of Quality

In the ongoing era, Mobile technology has become the driving force of generation. One cannot live without having a mobile phone of his/her own after the age of… Well, there seems to be no limit on both sides of the age spectrum. An old man using his mobile to play his favorite old melodies on Spotify is, as usual, a sight these days as a 16-year-old using a dating app like Tinder or Hinge.

Anything and everything can be done on or through mobile devices these days.

To keep this cool culture going towards a more liberated place, maintenance of the technology is imminent. Testing software is an essential and major part of this maintenance process. And as a major part of this culture depends on Mobile technology, Testing Mobile applications becomes of utmost importance.

Rotting down more on a micro-level, Performance testing of a mobile application is an essential process where the application is tested based on its performance so that the millions of people who are dependent on this technology won’t have any trouble using it.

So, let’s dig deeper into this subject of Mobile Application Performance Testing!

Strategies:

  • A characterized strategy mainly for end-to-end Performance testing.
  • Content Delivery, Content Rendering, and Network Reliance. i.e. Server Performance,On-device execution, and Network reliance, respectively.
  • Innovative Performance test laboratory to simulate actual network situations.
  • Cloud-based mobile application security testing platform (which is On-Demand) to bringing inclusive mobile security testing.

Mobile Performance Testing – Process

1. Device Performance

There are three main elements in this step.

    1. Starting time

The amount of time taken by the application to open after the icon is clicked by the user is a determining factor in any application. One to two seconds is a standard for this. Also, when an app is running in the background and opened later, the form in which it appears should be similar to the earlier form. If not, some information might get lost. This should be tested

    1. Variety in devices

Different devices might perform differently. That should be verified as it will impact on the wide range of user experience later. Like an app might perform well on Android devices but will be a disaster on iOS devices

  1. Performance testing with other apps

There should not be any problem for an app to run when it is used with other applications in the background. The switching should be smooth. This should also be checked

2. Client Application Performance

This step has two factors.

Native Applications and Browser applications. It is shared with the device’s own hardware and software system.

When performing standard user conditions on a device, for its setup, the usual versions of elements and their acceptance is acknowledged. Like Memory, Model, Processor, etc. The app should be tested under various scenarios with specifications of the Processor or RAM as contributing variables.

When we impose certain features in the software, more memory is utilized. That’s why Memory usage must be verified in the testing process.

Among those two factors, in the case of a mobile device, The Local application is considered as a user in the situation. It is like it needs remote access to a server to apply itself.

On the other hand, the native app is always used for presentation, better security, and a more flexible system rather than a local app.

The performance of the applications which are on mobile and browser-based is dependent upon how the network application and server behaves technically. It is quite slow and suggests a bad user experience. But again, it might change from app to app.

In the case of a native app, the user’s view of execution can be changed. It depends upon the amount of the app’s information on the server software and how much is there on the local device.

3. Server/API Performance

The server application must have the capability to perceive the device-browser combination. It helps in rendering accurately.

Verifying the performance of the server is much like estimating a web application performance or a site in which one has to decode the analysis of the server into parts that are giving the administrations incorporating the database, application server, and related hardware.

The information sent from the server must be productively controlled by the application. Generally, the time required to load the information should not be too much.

Some applications send the information in a predetermined format. The time consumed in decoding the information and converting it in a suitable format can be troublesome if long. This response time must be verified to be less.

If in case, the server becomes inaccessible or goes down, one should be able to save the information offline in the local database. This allows one to execute or utilize the information stored in the local database when the server is down.

Nevertheless, the backup server should be in constant synchronization and replication with the primary server.

4. Network Performance

The application in question might perform differently on different networks. It depends on various factors like Network strength, Bandwidth, etc. It must be tested on various networks with speed as one of the variables.

It should be tried and tested on all the networks such as 3G, 2.5G, 4G. Both, Wi-Fi and Mobile networks are involved here.

Also, When two or more networks are available and the device switches between two networks, that is also one of the crucial testing scenarios for an application’s performance testing. The Latency here depends on the application. Its effectiveness in the transmission technique algorithm is the deciding factor here. Also, the quantity of information transmitted is a variable here. It is generally known as the payload.

There is an interesting term for the situation when a delay is witnessed in accepting information on the network. It is called as jitters.It is generally a problem with connection-less networks or packet switch networks.

The information goes by a differing way to the recipient from the sender when it is dispersed into packets. When and as the data reaches its required destination, it gets mixed. Hence, the mobile application must be capable of controlling jitters.

The appearance of an appropriate warning on the screen of the client, whether it be to resend the demand or to wait for the earlier to complete, is a must in such cases.

Conclusion

Before launching any application in the market, its testing is necessary. The application needs the same amount of rigorous hard-working ours of testers testing its performance as developers. Development is the basic step of mobile application creation but testing that essential aftermath without which the app won’t be of any remarkable impression.

How VTEST can help

With a technically sound testing team at hand, VTEST changes the perception of any app in its early stages from an amateur to a finely finished piece of software technology. We, at VTEST, know the essential nature of performance testing of a mobile app to maintain the flowing ecstatic technical mood of today’s world. With VTEST, test the performance of your application and step into the future.

VTEST it!

Imran Mohammed — Salesforce Expert & Scrum Master, VTEST

Imran is a certified Scrum Master and Salesforce testing specialist at VTEST. He brings structured agile discipline to test planning and delivery, ensuring every project is executed with precision and quality.

Related: An All-in-One Guide to Performance Testing

Related: Mobile App Testing: The Need of the Hour

Functional Testing – 7 Best Practices You must consider

Functional Testing – 7 Best Practices You must consider

Any software or application these days need to be tested to perform well for the users. The culture is shifting in a technical approach and testing plays an important role in maintaining that tempo and upping the quality.

Among the several types of testing like Security testing, Integration testing, etc., Functional testing is one of the most primal and important types. It tests the functions, features, and all aspects regarding the functionality of the software. It involves testing all the potential failures and boundary conditions too.

Like any other testing process, the process of functional testing involves the provision of inputs, observation of outputs, and then the comparison of the actual and hypothetical results. Though it seems easy to execute, it needs patience, practice, and hard work to be a pro at it! This blog discusses 7 best practices to help you to execute functional testing like a pro.

Here we go!

1. Knowledge before execution.

Before you begin to execute testing, you should have full knowledge of what you are testing. You must know the full plan before actually doing it.The information about important processes and user commands is with the development team. Firstly, you should collect this data and test the critical aspects.

You should also be knowing the other side of this business, i.e. Market demands for a better product. A Document should be prepared which will be connected to all the three aspects i.e. The product, The requirement, and the test cases. It must be updated and modified regularly.

2. Creation of Test Plan and Test cases.

This includes all the planning for the execution of the test. The planning should include Goals to be achieved, Scope of the test, Number of people involved, Schedule, Hardware, and software tools needed to execute the test, and lastly the number of test cases involved.

When we talk about test cases, those are input data which is based on the specification of the functionality. To reduce delay and risk, these cases should be arranged and planned based on their priority. Lastly, these plans should be reviewed by the development team.

3. Executing the test.

Finally, the execution. Test cases should be written flexibly. If any modification is needed it should be easy to arrange. The documentation of the execution must be done for future analysis.

4.Automated testing: Helping hand.

Though it is a well-discussed way of testing, it should be planned where to use it and where to not. It saves time and should not be ignored.

In the long span, Automated testing is a great way to deal with things from the monetary side. But still, one should avoid automating tests that are cheap and effective when done manually.

5. Management of defects with the information storage system.

If several people work on the same functional aspect, it may be observed that the defect reports are repeated. Also, many other issues might be faced like wrong defects consideration, incorrect order of issue solving, etc.

A unified information and data storage system referred by everyone involved is a healthy solution to this problem.

This includes typical templates for defect reporting and checking, ranking defects based on priority, and information about tasks assignment.

6. Test results reports.

A proper test result report includes:

  • Summary of all the test cases.
  • Time taken at each step for each function with its progress and status at the time.
  • Details of any new bug found while executing the test.

The results should be clear and concise in the presentation.

7. Analysis

Lastly, the whole process must be thoroughly analyzed. It improves the development of the product as all the failures and successes are analyzed.

Conclusion

Without functional testing, the application of the software in question is merely an underdeveloped piece of technology. To refine it and have a fine product, functional testing is a must.

It confirms the usability and functionality of the software from the consumer’s end. Consider functional testing for your application or else it will directly impact your consumer count.

How VTEST can help

At VTEST, we have a fine team of testers with versatile skill-sets. Functional testing is the backbone of software testing and no one knows it better than us.

By collaborating with us, experience the best service in the market right now with an efficient work ethic and a secure testing process.

VTEST it!

Namrata Shinde — Functional Testing Expert, VTEST

Namrata is a Functional Testing Expert at VTEST with deep experience in mobile, UI, and end-to-end testing. She ensures every release is thoroughly validated and bulletproof before reaching end users.

 

Secure your Mobile App – 8 important steps

Secure your Mobile App – 8 important steps

Some years ago, they used to say that the digital world will take over the control of multiple streams of our culture like Communication, Businesses, Monetary transactions, etc.

We all must have used online digital payment modes to make a transaction anywhere. May it be a breakfast place, a recharge for TV or SIM card services or even while ordering food through food delivery applications. It has become a habit now.

It’s a good way to transact money through digital mode. It has multiple benefits. It saves time, effort, it is quicker and the list is endless. Though this list is loaded with many pros, it has its cons when it comes to Security. It is less secure then the offline mode.

As the world is growing digitally, the number of criminal activities through online mode is also increasing in both, quantity and intensity. Serious punishable offenses are taking place in the digital criminal world.

The digital ill doers, also known as Hackers, are taking their illegal doings to next level day by day. They gain access to personal data, duplicate it and execute severe crimes like Identity theft, Illegal migration, Monetary theft, etc.

If we took care of our digital presence just like we do it for our physical presence, they wont be a bother. In this article, we will discuss 8 simple steps to secure our mobile app.

1. Security of the source code

It is very likely that the app is facing vulnerability issues at its development phase.

  • Protect the software with encryption.
  • The source code should be scanned for susceptibilities.
  • The Code of the software must also be easy to renew and restructure while having an update. It should also be between various devices and OSs.
  • Be in check with different aspects like running time,data, file size,memory, and battery. You don’t want to lose users while having a good security code.
  • Reliability on the app store approval is not a sure thing as it may not be precise.

2. Security measures to protect data and deny unauthorized access

Check Application Programming Interface (API) to avoid illegal data transfer.

  • Creation of encrypted containers should be done to ensure data safety.
  • A more secure way would be Encrypted connections and Data encryption through virtual private network.

3. Authentication,Identifications, and Authorization

  • This adds an extra layer to the security.
  • Make sure the API is permitting access to prominent aspects of the app.
  • A new framework called OAuth2 is a good option to ensure intensely secure connections. Setting it to certain settings in the app, it will allow the user to collect credentials between end-user and client.
  • Another one, OpenID Connect, will permit the user to utilize the same credentials used once for multiple domains, with a single ID.

4. Activation of a good encryption policy

  • File-level encryption should be used.
  • Line up the codes of software. It is needed as the data and passwords are not saved in the device. If they need to be stored. Ensure its encryption.

5. Implementation of an intense API security strategy

  • Survey and follow the security procedures for strong API security. Identifications, Authentication,and Authorization.
  • Ensure API.

6. Test rigorously for better security for apps

  • Testing tirelessly benefits.
  • Test the Session management and data security problems.
  • To make the system stronger, Penetration testing might help.
  • Emulators help to enlighten the performance of a software in any OS or device in a emulated setting.

7. Alerting User

Testers and developers can’t protect the user all the time. That’s why you should.

  • Add pointers if any kind of susceptibility is detected.
  • Inform the user with a warning to download only from official sites.

8. Using BYOD policy, be attentive and take precautionary measures.

Many organizations allow their employees to us their own devices. This open network system will be more harmful.

  • Create a virtual private network system.
  • Use anti-virus, firewall, and anti-spam to protect devices.
  • Allow only authorized devices into the system.
  • Transactions from illegal and unauthorized devices should be blocked.

Conclusion

If one follows this 8-step guide to ensure the software security, the job is done. It will boost their security and in turn, the user count will increase as the company will be known for its trustworthy and secure culture. As we know, it is not a one-time job. It needs to be tested in several intervals regularly to ensure a strong and secure application.

How VTEST can help

We have built a safe environment at VTEST to ensure the security of the digital presence. We test the security of the software given by our clients vigorously and don’t stop doing it as we understand that testing is a continuous process, and when it comes to security testing, a constantly updating code is the secret for an intensely secure software.

VTEST it!

Namrata Shinde — Functional Testing Expert, VTEST

Namrata is a Functional Testing Expert at VTEST with deep experience in mobile, UI, and end-to-end testing. She ensures every release is thoroughly validated and bulletproof before reaching end users.

Related: Mobile App Testing: The Need of the Hour

Information Security Testing: The guardian angel of 21st-century businesses

Information Security Testing: The guardian angel of 21st-century businesses

Data or Information plays a very significant role in our way of life. Even in all of our cultures, the scriptures and writings from the past give us insight into our ancestor’s way of life and helps us to live through our times. In the modern world, the interpretation might change but the relevance and importance of Data storage have not become any less.

As we all know, the world is becoming a more digital space. All our important data regarding all of our work-related and other activities is interpreted through the technical form. Though it is more accessible and easier to work with, it has its cons.

The threat to the security of information is a major problem we are now facing in this new, digital way. Regardless of the concerned field, it is important to secure the information going online.

Here comes in the need for Information Security Testing. The software or the applications we use regularly need to be tested regularly by a testing team to confirm that the data and the information are safe. This kind of testing is roughly what Information Security Testing is all about.

In this blog we will discuss different aspects of Information Security Testing and why is it a necessity in the future ahead of us.

Information Security Testing – Definition

Information security testing is the testing of all the security-related mechanisms in the system. It is a check on the security framework of your system.

Automatization plays its part in this process as it is done by the regularly automatized framework to mimic the hypothetical scenarios which take place in a typical security breach. Various risk designs are used while executing this.

Information Security Testing – Initial stage

When detecting application-based security errors, installing security testing in the process is a basic procedure followed by professional testers.

Next, the whole process of Information Security Testing must start by listing out the security-related requirements of the respective software. All the pre-requisites must be listed and comprehended before beginning the process.

Generally, there are 4 main objectives to be achieved through this procedure:

  • To identify any software’s power against risks.
  • To make sure the data framework is ensuring the data while confirming the usability.
  • To verify the competence of information leakage.
  • To analyze how the software behaves at the time of the massive technical crash.

Security testing should be executed separately then the general practical testing. It allows the testers to give it more attention resulting in a more secure security code. If scheduled with practical testing, it can be given less attention as it approves the data given by the analyzers which are not specialized in the field of security testing.

Information Security Testing – Types

There are several types of Security testing:

1. Vulnerability Checks:

This type of Security testing verifies the entire framework which is under test. It also identifies its vulnerabilities, doubtful powerless marks, and escape clauses.

It’s the characterization of the inadequacies of the framework. Besides,it is to predict the competence of the measures that have been taken to counter the scenario.

2. Infiltration Testing:

Also called a Pentest, the Infiltration test duplicates an attack by a certain programmer on the respective framework. It is a recreational test.

It comprises of various activities such as Data gathering, Recognition of passage focuses, and undertaking a breach-in to understand the security drawbacks of the application.

It is like a ‘white hat attack’. Mainly focusing on testing where the IT group and the security analyzers get together, it also focuses on the outer testing that verifies the less noticeable passage focuses like gadgets, servers, space names,etc.

In this type, Internal testing is also a comprising factor. It is led behind a firewall by a verified client. It checks the behavior of the application under real-time attacks.

3. Security Risk Assessment:

Risk assessment is the evaluation of the threat of the given framework. It is done by creating different scenarios to explore and halt potential dangers.

After the assessment, these threats are listed in order from High to medium to low. This classification is done by the ‘Seriousness’ variable.

At this stage, various security reviews to verify administration hallways between the system,information assurance, and intra-arrange access is focused.

4. Moral Hacking:

This type uses an ordered consultant to go through the framework, mimicking the style of actual programmers.

The software is threatened from the inside to reveal security errors and vulnerabilities. It also helps to identify potential threats that hackers may feat.

5. Security Scanning:

Each step sends malicious solicitations to the given framework and the team of analyzers should verify for conduct that could reveal a weak thread of security.

  • SQL Injection
  • XPath Injection
  • XML Bomb
  • Malicious Attachment
  • Invalid Types
  • Malformed XML
  • Cross-Site Scripting

Above is a portion of the productivities that should be quickly checked for weaknesses. After this, understanding them and decoding them is the last thing to do.

6.Access Control Testing: This type confirms the approval of authentic clients given to the application under testing.

The main aim here is to review the unraveling strategy of the parts of the product. It also confirms the adjustment of the software execution done while arranging the security arrangements. It guards the framework against unverified clients.


Information Security Testing – Importance

Any fine security testing manifesto serves to every aspect of the software in a highly intense approach.

It starts with the examination and verification of the security of the software. After that, it covers extra layers of the system like database and software presentation layers.

As we all know, software and mobile testing work towards assessing security at these levels. Cloud penetration testing is about revealing the security chunks on the cloud-based scenarios.

Without a secure software culture, the software world will have no control over the hackers and it will be chaos. As years are passing the threats are increasing so the organizations have to have security software to run through successfully.

In Security testing, a Defenselessness evaluation also plays a significant role. By executing defenseless evaluation, companies can analyze their software code for threats and take required actions for the same.

Information Security Testing – Increasing the value of Organizations

In the 21st century world, all the aspects of businesses are coming online. On the web. The market needs to be interconnected and it also delivers certain benefits that the offline system couldn’t offer.

Due to this, the rate of security threats is also increasing.

In some cases, any kind of security danger might cost a fortune to some organizations. It is harmful to their client count and reputation in the market. It ultimately costs them their income in monetary terms.

In this scenario, Information security testing is an essential move every businessman and organization should take. It becomes of paramount importance to secure the software or application from the dark and dangerous world of hackers.

All businesses currently working in the market, including small-scale start-ups, have found themselves working towards a basic goal, which is to build a strong and secure security structure for their software to guard it against potential security threats.

It’s a race. A race between organizations and companies to exceed their security structure’s potential to ensure a safe system. This ensures their client base by inducing trust in their customer’s minds. This ultimately increases the value of the given organization.

Conclusion

As we discussed earlier, the race is real. Organizations should stand on their feet in terms of creating a secure trustworthy work culture with their client base. This is only possible if they assured them to work under a safe and secure bond.

If you are a part of any organization that has an online presence, then you must give Information security testing utmost importance as it is the guarding angel of any given software.

How VTEST can help

VTEST will be the safest and most secure organization you will ever tackle. We value the eminence of Information security testing and our excellent team of hardworking testers work with a moral balance to protect any respective software from all the potential future threats. We believe it is our duty to do so.

VTEST it!

Namrata Shinde — Functional Testing Expert, VTEST

Namrata is a Functional Testing Expert at VTEST with deep experience in mobile, UI, and end-to-end testing. She ensures every release is thoroughly validated and bulletproof before reaching end users.

Related: Penetration Testing: Definition, Need, Types, and Process

The need for UX Testing in the digital era

The need for UX Testing in the digital era

Until the world arrived in the 21st century, a successful business was attributed to one or more of the following things: making a great product, mass production, excessive marketing, efficient distribution- making sure your product had a pervasive market presence, good customer service, etc. The end of the last century and the last 19 years of this century have brought radical changes in almost all aspects of the world. Digital Transformation on a massive scale has sent the likes of Kodak packing, and new giants like Amazon, Google have emerged.

The key factor that distinguishes a great business from an average one isn’t marketing or cheap production, but User Experience i.e. UX. New generation customers have become well aware of their needs and various alternatives in the market. Companies have started paying serious attention to this metric, which is why UX has started to gain significance.

What is UX Testing?

UX Testing, also called Usability Testing is a process, where target end-users of a product use it and evaluate it based on preset parameters of user experience. The most important among these are:

  • Ease of Use
  • Whether the product functions as originally intended
  • Its adaptability in managing controls.

Elements of UX Testing

1. Planning

At this stage, we decide what we exactly want from the product. This helps us identify the exact parameters of the test. We decide what constitutes a successful test. Make sure that you know what possible outcomes of the test area and what they imply. Other aspects are the Usability Testing technique, the format of the test report, test demographics, etc.

2. Focus Groups

Focus groups are widely used in UX testing. A focus group is a group of people (say 5-10) whose job is to sit together and discuss a product in detail, its pros, and cons, and report them to the company. A moderator conducts the session and guides them to the relevant areas of study. Focus groups are important because they represent the target user. They give us a firsthand experience of the potential user and let us grasp the true magnitude of the product’s effect on them. The important thing to remember is that one focus group is not representative enough, so at least a few of them should be used. In the mobile app market, focus groups can be, and should be used to find out what an average user wants from the app, and how well does the app satisfy them.

3. Tree Testing

Tree Testing is a wonderful technique that guides you and the UX designer to see how well users collaborate and discover products or components in the website model. Because of it, we can see what went wrong and how to fix it. It also tells us how close/far are we from the product in our vision. The methodology determines whether your data design structure is understood by the user or not.

4. Prototype testing

This type of testing can be utilized for a product on a pre-development basis. Its entire working journey is captured and tested in this phase. This is known as the primary testing phase. A UX designer makes the prototype and structure work processes. Design prototype testing helps us get a clear picture of the product’s usability. This helps us in the next phase, i.e. product development. The following are some points to be observed:

  • Characterize the objectives and budget for the testing process
  • Work hard on the beginning phase tests to uncover particular zones that may require upgrades
  • Choose the appropriate prototyping tool
  • Use a measuring device for the prototype to accumulate analytics from the users


Moderated Usability Testing

Moderated usability testing is used to get comments on the product from actual customers. In such a test, moderators- the test conductors interact with test participants. They are in continuous contact with them, guide them about the product, and note their responses, queries. This helps us understand what the customers want. Live interaction with the test participants ensures real-time observation, query-solving, and it can’t be effectively substituted by other methods. This type of testing is used when the product is at the stage of designing.

Moderated Usability Test is run to find out the potential flaws of the concerned product. The data acquired by conducting this test is used to evaluate the level of competence and readiness of the product. It enables us to manage the risk of investing huge amounts of resources in the project.

Un-moderated Usability Testing

This technique is used when we need a large sample for testing. The test is usually led through a platform or a website that records the session, tracks the metrics, and randomizes groups and tasks. A portion of the accessible tools can get you results in a few hours so that you can keep the development procedure continuous.

Maintaining live records

Maintaining live records, by taking notes at regular intervals, is necessary to learn from the test. It may help us in the future.

It helps to note as much as we can: what the participant is doing, what they say, where they go, what they do etc. One more important thing to remember is to record timestamps and quotes in the case of important events. We should also look for verbal signs and facial prompts if we’re physically present. The note-taker may be tempted to classify problematic and non-problematic areas right there during the test. However, this might make them prone to biases, so it should be avoided.


Tools available for UX Testing

UX testing or Usability Testing is a continuously improving area. Which means its scope is also constantly evolving. With ever more complex apps coming to the market everyday, it’s become necessary to have some usability testing tools at our disposal. Here are 5 of the best tools that are in the market for UX Testing.

1. Microsoft Inclusive Design

This is a software focusing on inclusive design, as the name suggests. Their plus point is that designing for individuals with inabilities results in structures that are useful for people across the globe. The software has comprehensive design standards to follow such as learning from diversity, activity cards describing case studies and tools, videos showing the inclusive design in action, among others.

2. IDEO Design Kit

This is another amazing software from IDEO. It contains ‘Mindsets,’ which have models for design strategies, sketch main design standards, and case studies indicating how ‘human-centered design’ has driven actual outcomes. IDEO focuses more on human-centered design than on user-centered design.

3. Design Practice Methods

The Design Practice Methods focuses on Human-centered design techniques, alongside more great design techniques, for example, material testing and mood boards. Methods can be searched by category such as Creative and Analytical and with a little classification and models presented for every strategy.

4. Crazy Egg

It has a Heatmap that helps the website find out where every user has tapped on the site. The Confetti provides insights concerning search terms and visitor sources. And, the Overlay that will analyze the number of clicks per page component. The Scrollmap – demonstrates how far down on the page a guest has frequently looked over.

5. Usabilla

This tool has a wide range of features to be employed by UX testers, making it a very exhaustive ordeal bundle. A couple of the elements that can be actuated are: mobile feedback, exit reviews, click heatmaps, directed feedback forms, and feedback widgets that assemble information through emails. Any user can give it a shot on a 14-day free trial mode otherwise they have a month to month, a yearly pricing structure.

Conclusion

In a world where user experience has become THE buzzword, UX Testing is very important to ensure that your app or site or product fulfills the customers’ needs. Before spending huge amounts of money, getting the prototype tested is a smart thing to do. As said earlier, this a constantly evolving field, making testing very complicated. Which is why getting help from experts becomes very important.

How VTEST can help:

VTEST has ample experience in the field of UX Testing. We understand the important role played by user experience in the making of a successful software development company. Whatever your product is, we’ll help you achieve your goal.

VTEST it!

Namrata Shinde — Functional Testing Expert, VTEST

Namrata is a Functional Testing Expert at VTEST with deep experience in mobile, UI, and end-to-end testing. She ensures every release is thoroughly validated and bulletproof before reaching end users.

 

CRM Testing: Improve Customer Relationship

CRM Testing: Improve Customer Relationship

Every market in the world we live in has two sides to it, the Businessman and the Customer. There are several words by which the latter side is known, like Consumer, Audience, etc. Both of these sides need to work mutually and dynamically to keep the market stable and ever-growing.

In the field of technology, CRM i.e. Customer Relationship Management is a term used to describe how the business side of the situation should deal and manage their customer relationships. It is a very prominent aspect of the whole scene and should not be ignored by the techno-giants.

CRM is a software-driven marketing platform and its testing at regular intervals is a significant step a software development company should take.

In this article, we will explore various elements of CRM Testing, starting from its meaning to what should be done and how it should be done.

CRM – Meaning

To explain it more simply, CRM (Customer Relationship Management) is a category of data-driven software solutions that are integrated in such a way that it helps the company progress and improve its customer interaction and related policy.

To build-up and analyse prominent customer information for its usage in performing focused marketing and sales process, a database application is used.

It’s the core of many big companies in the industry today. CRM can be said as the heartbeat of any software development company as if any beat goes wrong, the whole company could collapse. Because as we all know, customers keep the company alive.

But if all the pieces fit perfectly in CRM, the company is not only alive but growing in a rejuvenating way. The customer relationship gets stronger and thus helps in building more consumer count and trust. As CRM is this important, it’s testing significantly for any software development company.

CRM Testing

CRM Testing – Goals

Managing and assimilating a CRM system for your own different and unique framework can be tough. It is hard because you have to do it with guaranteeing Big data integrity, Omnichannel sales, and support-office segments. This is the very reason why many of the CRM projects does not go a long way.

By testing the CRM structure, you are enhancing your customer relations. You are authenticating CRM’s documentation, reporting, and examining data. It works fine over all the channels, and even encourages by developing various channels and integrating systems.

This whole thing makes CRM Testing the backbone of your company and a decisive factor in the success of your company.

Note that you are not testing the product here. CRM testing is not about that. It’s about testing a customer’s ability to use the product. This must be understood while going into the process of CRM testing.

In this step, the aim is for the users to conform themselves to the management and themselves.

When this is done for all the users, the proclamation of a new CRM platform and its process becomes productive.

The testing is supposed to include some common scenarios. A list of them. They should be scenarios where an employee is supposed to use the framework to learn data that another person has left for him/her. Else, He/she is supposed to add additional data for someone else to discover.

Below are some examples:

  • A salesperson should decide his/her open opportunities.
  • A customer relations representative should characterize possible scenarios before making a customer call.
  • An external salesperson leaving an assignment for an internal salesperson to make a customer call after a consumer visit.

CRM Testing – Rules to be considered before beginning

1. Creation of a testing team At a basic level, you must have:

  • Application analyst
  • QA test engineer
  • Application developer
  • Project manager

Also, communication is key in such situations. Feedback from the team and users is a very important aspect of the qualitative development of a CRM. Always know that CRM strategizing and planning is all about human relationships.

2. Determination of a Budget plan

Any small misunderstanding can cost you a fortune. The whole CRM manifesto should be comprehended finely. If not, problems like excessive payment, wasted team efforts and time can occur which are irreversible in such scenarios.

The Project manager should keep the above chain of thought in mind and draft an efficient and considerate budget. It must include the budget of all the things including:

  • Training
  • Data backup and storage
  • Review the payoff
  • Consultancy Fees
  • Phone costs
  • Reduced productivity
  • Handle a risk assessment

3. Scheduling testing deadlines

Ensuring that a specific deadline is set and the whole team knows it is a must. If not, then the work ethic gets affected as everyone lets themselves loose and the completion of the project gets extended.

Drafting a weekly schedule for yourself can also be helpful in these kinds of situations.

4. Change Management

As said earlier, the customer is the prime focus of the whole process of Business. Change management should be approached to support individuals working in the team to increase efficiency.

While in the testing stage, you can note the individuals who are making your workers cope. By tracking these certain individuals’ zones, you can build them into training persons for the other team once theprojectis released.

In the testing process, the representatives can try anything, and even if they fail, they don’t have to risk anything. This makes them take more risks and lets the fear factor out of their minds.

By doing this, the adoption rate and compliance of users will see a significant increase in its prominence.

Even if you can release the most efficient and great technical platform, if those certain groups of individuals don’t use it, it can be a disappointment.

CRM System – What to test

The testing process is normal for most of the prominent software systems. It’s the same case even with the CRM software usage. Testing helps in various ways such as detecting errors and improving the utility of the system. CRM testing is a necessity for the success of CRM projects.

Data Quality,Data Conversion, and Functionality are the two main components to test in a CRM project. There are several other components to it. Let’s dig deeper into them.

Data Quality & Data Conversion

The first routine in the testing process involves the identification of errors with data conversion and data quality.At every step, one should confirm that the CRM is serving in a good manner in both cases. With information and without Information. Check out the following pointers:

1. No data duplication : Guaranteeing that no replication of information took place. It is intolerable if anything like this happens.

2. Hidden data remains hidden : Testing of proper and right information which is supposed to be apparent for various consumer roles.

3. No wrong fields populated : Verify that the details of one exchange are not showing up under the historical backdrop of another.

4. New and updated data saves well : Verification of Card and Customer data should be done regularly.

5. No missing data : Check that the necessarydata is accessible to the right user levels or not.

6. Right mapping of the Data: Verification of the chosen fields to be showing up in the correct gridlines.

7. Accurate depiction by graphs : Test the data which is critical to be exact, like sales prizes.

 

 

8. Perfect data sorting : Testing of every sortable field to make function smoothly.

Functionality

Functionality, the second routine of the CRM testing process mainly focuses on the testing of functionality and features related to it on a certain CRM platform.

Below are some of the common scenarios concerning functionality testing of CRM platforms:

1. Access level : User permissions are going as expected. Specifically, Non-admin users should not be allowed to accessany admin roles.

2. Connection dropped : If in an Enterprise-grade CRM system, the connection between provisions drops then cards should not operate and the correct error message pops up.

3. Transaction upload : When the integration of CRM and POS takes place, each customer’s purchase data should be correctly updated at the POS i.e. Point of Sale in a second or two.

4. Inadequate card balance : If a situation arrives where the shopper does not have sufficient balance in his or her card, he/she must be capable of pre-authorizing for the value equal balance which is available on the account. He/she should be able to choose another option for payment for the remaining balance of the transaction.

5. Card data : Any given consumer’s card type or card number must not bedisturbed after the transaction is complete.

6. Transaction type : The uses should be able to switch to any transaction class before the completion of the transaction. Also, after the change, the transactions must be settled accurately.

7. Pre-authorization : When a card is pre-authorized, if a transaction fails in the process, the bills of the payments should not be printed falsely.

8. Data mismatch : If any of the customers are having similar last and first names, it must not create any issues of data mismatching.

9. Department particular events : If any business is accepting gifts and loyalty cards on any conditions, those are running as wanted.

10. Tax : On pre-authorizing and completing transactions involving canceled transactions, all tax-related scenarios must work fine.

11. Store-specific deals : Verification of information printed on the receipts like store label and address etc. If it is right or not.

Other than these, there are several tests to be performed during the CRM testing round. They are as follows:

Performance Testing

As you know, Performance testing focuses on the working of the system under pressure, stress, or load. This verifies some consequences of some user experiences following the performance of the system. Some of the features are as follows:

  • The highest number of users
  • Server usage
  • Error with some integrated applications
  • Peak hours testing
  • Response time
  • Loading speed

Regression testing

Regression testing is a must when you are performing CRM testing. The demand to test Pre-migration and Post-migration is also there.

Verification of the values in a way that they are populated into the right fields and validations meeting with the data comes under Post-migration. No other area should be disturbed due to this.

This will verify the functional accurateness and wholeness of the CRM system. The performance and authenticity of the system can be assured finely by doing regression testing. Following is a list of features that must be tested:

  • Confidentiality
  • Scalability
  • Functional completeness and accuracy
  • Reliability

Security Testing

A CRM system contains a major amount of private and confidential data about customers. Their privacy should be maintained.

A good security testing strategy ensures a secure and closed system containing all the important data safely. If a good security testing has proceeded, then the data can be saved from unauthorized external and internal access. In conclusion,

As mentioned earlier, Customer Relationship is the core component of any business. Preserving it and maintaining good communication with the respective customer base is essential for any company to run its long course.

How VTEST can help

At VTEST, we work tirelessly to satisfy our customer’s demands by working with the motto, ‘Customer is God’. As it is integrated into our work culture, we understand the importance of CRM testing for a software development company. Work with us and you will experience a great service. VTEST it!

Namrata Shinde — Functional Testing Expert, VTEST

Namrata is a Functional Testing Expert at VTEST with deep experience in mobile, UI, and end-to-end testing. She ensures every release is thoroughly validated and bulletproof before reaching end users.

The Benefits of Functional Automation Testing

The Benefits of Functional Automation Testing

For any software to work properly, its code needs to be accurate. The software improves with time, and therefore its code undergoes continuous change. However, even a slight change in the script may alter its functioning considerably. Our goal is for the software to work exactly as intended. This is why it must be tested regularly, especially after every change is made to the script. Manually testing the code every such time is extremely tedious. This is why functional automated testing is useful. But let’s first see what Functional Testing means.

What is Functional Testing?

Functional testing checks whether every function of your code works as originally intended. It’s about testing the functional aspects of any given software. The testing process is basic and similar to the general testing manifesto.

You send appropriate inputs and compare the actual outputs to the expected outputs and then figure out how to remove the variance if there’s any. Since this is the primary process to ensure that the software is of the required quality, you may have to repeat it. It saves time to automate the process.

Functional Automated Testing

Functional Automated testing facilitates the automatic execution of your functional test cases. Manual testing, on the other hand, requires you to execute the test case step by step, which is lengthy. Automating functional test case saves both time and effort. It’s done with zero human intervention, thereby minimizing human error.

Drawbacks of Manual Testing

We know that it is important to test any software manually as it has several benefits but to be honest, Automations save a lot of time and effort in the process of testing. Though it is the original and old school method of testing, Manual testing has its flaws. From human errors to time consumption, the list is significantly intense.

  • Extremely Lengthy
  • Repetitive
  • Possibility of Human Errors
  • High resource consumption

Now that we have seen the setbacks faced while manually testing any given software, we will try to understand why is it important to execute functional testing in an automated approach.

Why Functional Automation Testing?

Nowadays, the software is developed very quickly. Alterations and enhancements are done continuously, and equally rapidly. Testers must match the pace by performing tests smartly. And that is why we need functional automation testing.

Companies are now following a practice called DevOps, which integrates Software Development and IT Operations to reduce the SDLC and deliver great quality software. These frequent integrations and improvements in the code require test cases to run quickly and accurately. And automation functional testing assures exactly that.

Apart from saving time and resources, Functional automated testing provides:

  • Accurate Benchmarking
  • Minimum Human Error
  • Broad Test Coverage
  • Enhanced Reusability
  • Faster Finishing ( And Release)
  • Quicker Bug Reports

These were some of the benefits automation provides. Now we will take a look at how functional automation testing can be seen as a tool for software development.

Functional test automation as a software development tool

Automating a test case involves applying a code to test a particular code. Developing this code is complicated just like developing any other software and therefore has the same challenges. Following the best practices in software development is the key to developing a flawless testing code. And a flawless testing code is the key to successfully perform Functional Automated Testing.

Should you automate all your test cases?

Automating all the test cases may not be a good idea. We should take into account the following things to determine which test cases to automate:

  • Deterministic test cases
  • Lengthy test cases
  • Unit test cases
  • Stress/load test cases
  • Test cases are required to run on various browsers, systems, etc.
  • Test cases that don’t require manual communication
  • Test cases involved with fiscal-related areas of the software
  • Test cases involved with risk areas of the software
  • Tests that require running on different data sets
  • Test cases difficult for manual testing

Despite this, the criteria for automated testing may vary from case to case.

We now head to the practical aspect of Functional Automated Testing i.e. ROI. Return on Investment.

RoI: The business factor

ROI or Return on Investment is the deciding factor in any business decision. Whether to automate your test cases or not, is also largely dependent on ROI. Investment decisions are generally made using estimates and past figures because we can’t exactly predict what the conditions in the future will be. A well-known formula for estimating the cost of automation is given below:

Automation Cost = automation tool cost + cost of the labor to automate test cases + maintenance cost.

This cost should be compared with the manual testing cost before making the final decision. It should be kept in mind that manual testing cost is a variable cost (owing to human labor). That is why it keeps piling up as test cases increase. Automation cost, on the other hand, is fixed and therefore is reduced (per test) as the test cases increase. Other factors may vary from case to case.

What Not to Automate

Even good things shouldn’t be overdone. By executing all the test cases by automation, one might allow errors to occur in some test cases. Remember, extremities won’t take you anywhere. All test cases are not designed to be automated. There’s a limit to what test cases you can automate. Here are some that you shouldn’t:

  • Single performed test cases
  • Usability test cases
  • Customized test cases
  • Test cases that do not have a predictive result

Discretion is necessary to decide which tests to automate. Functional test case automation can be highly beneficial for you if done wisely.

Conclusion:

To summarize,

We discussed what functional testing is and its benefits when done in an automated way. Along with that, we looked at some much-discussed drawbacks of manual testing. Coming on next to the need for automation in functional testing. ROI i.e. Return on Investment also cannot be ignored.

On an ironic note, we looked at some of the flaws of over-executing automation. Because as we all know, even good things shouldn’t be overdone.

We all know that among all the types of testing, functional testing is one of the most important phases of the Software Testing Life Cycle i.e. STLC. Most of the time, it is done manually, with testers rigorously working day and night to make sure the functions of the software are running smoothly. This makes the whole process very tedious. It takes a lot of time, effort, manpower, and money to execute functional testing manually. To make it more efficient, automating function test cases is the right thing to do. It saves both time and money and testers can give proper attention to the parts of the testing process which require more focus.

How can VTEST help?

VTEST understands that time is money. We’ll advise you on what tests you need to automate, how best to do it. Once we take over, you’ll realize your time is spent to focus on your core areas, and not worrying about how long it’s going to take to release your new product.

VTEST it!

Vikram Sanap — Test Automation Expert, VTEST

Vikram is a Test Automation Expert at VTEST with deep expertise across multiple automation tools and frameworks. He specialises in transforming manual workflows into efficient, reliable automated test suites.

 

Related: Best Practices for Test Automation Framework

AI and Bots in Software Testing: What Is Next

AI and Bots in Software Testing: What Is Next

Artificial intelligence has moved far beyond the “bots” era. In 2020, the conversation was about simple test bots automating repetitive scripts. By 2026, AI is not just running tests — it is designing them, reasoning about failures, and autonomously correcting the application under test. This post examines where AI and software testing have arrived, and where the next wave is taking the industry.

From Bots to Intelligent Agents: A Fundamental Shift

The early use of AI in software testing focused on record-and-playback bots and basic ML models that flagged flaky tests. These tools reduced manual effort but still required constant human oversight to maintain scripts, interpret results, and decide next steps.

The arrival of large language models (LLMs) in 2022–2023 changed the foundation. Models like GPT-4 and Claude could read code, understand intent, and generate test cases from plain-English descriptions. By 2024–2025, these models were embedded into development pipelines as autonomous testing agents capable of multi-step reasoning — not just running a script, but deciding what to test, how to test it, and what to do when something fails.

What Is Agentic Testing?

Agentic testing is the current frontier of AI in QA. An agentic testing system uses one or more AI agents that can:

  • Analyse source code, user stories, or API contracts to generate relevant test cases
  • Execute tests across browsers, devices, and environments without human instruction
  • Interpret test failures and attempt automated root-cause analysis
  • Self-heal brittle selectors and update test scripts when the UI changes
  • Report findings in structured formats for developers to act on immediately

Tools like Playwright’s AI mode, Applitools, Mabl, and purpose-built agentic QA platforms (Octomind, QodexAI) now offer varying degrees of this capability. Enterprise teams are moving from “automated testing” to “autonomous testing” — where the QA pipeline runs with minimal human touchpoints.

Key AI Testing Capabilities in 2026

1. LLM-Driven Test Generation

QA engineers now prompt LLMs with acceptance criteria, user stories, or API specifications to generate comprehensive test suites. This dramatically reduces the time from requirement to test coverage. Tools like GitHub Copilot, Cursor, and dedicated QA AI assistants produce Selenium, Playwright, Cypress, and REST Assured code on demand, which human testers then review and refine.

2. Visual AI Testing

Computer vision models compare UI screenshots pixel-by-pixel across thousands of device/browser combinations in seconds. Tools like Applitools Eyes use AI to distinguish meaningful visual regressions from acceptable rendering differences, eliminating the false-positive noise that plagued traditional screenshot comparison tools.

3. Predictive Test Selection

ML models analyse commit history, code change patterns, and historical defect data to predict which test suites are most likely to catch failures for a given code change. Instead of running all 10,000 tests on every pull request, teams run the 500 tests most relevant to the changed modules — reducing CI pipeline time by 60–80% without compromising coverage.

4. Self-Healing Automation

One of the biggest costs in test automation is maintaining scripts when the UI changes. AI-powered self-healing tools (Healenium, Testim, Mabl) detect broken locators at runtime and automatically identify the correct element using contextual signals — element type, position, surrounding text, ARIA attributes. This keeps automation suites green without constant manual maintenance.

5. AI-Powered Performance and Security Testing

AI is now being applied beyond functional testing. In performance testing, AI agents dynamically adjust load patterns based on real-time system metrics, identifying breaking points more efficiently than static load scripts. In security testing, AI tools fuzz APIs and UIs with adversarial inputs far beyond what manual penetration testers or rule-based scanners would attempt.

The Changing Role of the Human QA Engineer

The most important question the industry has debated since 2023 is: does AI replace QA engineers? The evidence through 2026 points to transformation, not replacement.

What AI does well — exhaustive regression coverage, consistency, speed, 24/7 availability — it does far better than humans. What humans do well — understanding product intent, identifying edge cases that “technically pass but feel wrong”, communicating quality risk to stakeholders, ethical judgment — remains irreplaceable.

The QA engineers thriving in 2026 are those who have repositioned as AI orchestrators: they design the prompts, validate the AI-generated tests, set the quality bar, and focus their manual effort on exploratory and experience testing where human intuition adds the most value. Skills in prompt engineering, Python scripting to direct AI agents, and interpreting LLM output critically are now core QA competencies.

Risks and Challenges of AI-Driven Testing

AI in testing is not without pitfalls. Teams adopting AI-driven QA tools need to manage several real risks:

  • Hallucinated test cases: LLMs can generate plausible-looking but logically incorrect tests that appear to pass while validating nothing meaningful. Human review of AI-generated tests is non-negotiable.
  • Overconfidence in AI coverage: High AI-generated test counts can create a false sense of security. Coverage metrics need to be evaluated for depth and relevance, not just quantity.
  • Data privacy in AI tools: Sending production code and test data to external LLM APIs raises confidentiality concerns. Teams working on sensitive applications should use self-hosted models or carefully vet the data handling policies of third-party tools.
  • Tool fragmentation: The AI testing tool market is fragmented and fast-moving. Betting on a single vendor or framework requires careful evaluation of maturity and long-term viability.

Where AI Testing Is Headed

Looking at the trajectory, three developments are set to define AI in software testing over the next two to three years:

  • End-to-end autonomous QA pipelines: Systems where AI handles the entire testing lifecycle — from requirement analysis to test execution to sign-off reporting — with humans reviewing outputs rather than directing every step.
  • AI co-pilots in IDEs: Real-time quality feedback as developers write code, not just at commit or CI time. AI agents that catch testability issues, suggest test cases, and flag security anti-patterns inline.
  • Multi-agent QA systems: Collaborating AI agents with specialised roles — one agent for functional tests, another for performance, another for security — coordinating across a shared quality model to deliver comprehensive coverage simultaneously.

How VTEST Approaches AI-Driven QA

At VTEST, we have integrated AI-assisted testing into our service delivery across multiple client engagements. Our approach is pragmatic: we apply AI tools where they create measurable ROI (regression automation, visual testing, test generation speed) and keep human expertise at the centre of quality strategy, exploratory testing, and stakeholder communication.

We work with clients to evaluate which AI testing tools fit their tech stack and risk profile, build the internal capability to use those tools effectively, and establish governance frameworks that keep AI-generated tests honest. Whether you are just starting to explore AI in your QA practice or looking to build a fully autonomous pipeline, our team can help you move at the right pace.

Akbar Shaikh — CTO, VTEST

Akbar is the CTO at VTEST and an AI evangelist driving the integration of intelligent technologies into software quality assurance. He architects AI-powered testing solutions for enterprise clients worldwide.

Related: Agentic Testing: The Complete Guide to AI-Powered Software Testing

Experts’ advice to improve the Software Testing Process

Experts’ advice to improve the Software Testing Process

All the youthful activities in today’s world are driven by technology. May it be dating culture, newer innovative business startups, delivery applications… The list can go on. If we look closely, we will observe that the face of all these forces of today’s digital world is software. Though it can be seen and used in various formats like websites, applications, etc., it is the single most impactful and game-changing piece of technology in the current era.

A software, like any other product, is developed to meet a predetermined goal. The purpose of software testing, in simple terms, is to find out whether the software meets that particular goal, to assess its strengths and weaknesses, areas of improvement.

Software testing is an independent activity that determines whether your software is ready to be launched in the target market. Some of the common characteristics tested include its design, development, response to all kinds of inputs, execution of the desired functions within the right time-frame, and overall efficiency.

Software testing can be performed at different stages of the Software Development Life Cycle (SDLC), as per the choice of the developer. However, it’s advisable to perform it as early as possible, as it significantly saves resources. If not, you could do it as soon as the most basic prototype is developed.

The software testing process usually includes these steps:

  1. Planning – Plan the whole process systematically.
  2. Analysis and Design – Analyze and design proper test cases to execute while testing.
  3. Implementation and execution – Implement and Execute the test cases to find out the bugs/errors.
  4. Evaluation and reporting – Evaluate the whole testing result mainly comprising of all the bugs found and draft a report based on the evaluation.
  5. Test closure – Finish the process by sending the report to the developers’ team.

One should note that this process should be repeated certain times to finalize the testing process before the release of the application or software.

Every company is keen to get its software tested in a thorough, comprehensive manner to find out and fix all the glitches. However, it’s not easy to know how far you’ve come towards your goal. There’s always scope for improvement. Here are some general guidelines:

 

  • Define a process

 

Before going ahead with actual testing, it certainly helps to define a clear-cut, expert-approved testingprocess. Instead of being strictly followed, this can act as a guideline. We can make this process as a baseline and tweak it as we go on developing it. But a process is only as good as it’s executed, so it should be designed with a practical approach.

 

  • Involve testers in the development

 

If testers are involved from the beginning throughout the process, they can get a good, close look at the product, which helps them devise a comprehensive testing process.It also helps find out and fix glitches early on, saving resources. The more they know and understand, the more they can contribute, it’s that simple.

 

  • Maintain records

 

In your day-to-day life, you store all the important documents you need in your cupboard. You store food in the fridge. Why do you do it? It’s because storing these things helps you do your activities in the future more smoothly. Just like this, it’s highly useful to store all the relevant information related to a product, from its testing plan to its product details, in the form of documents, reports in a separate folder, as it becomes easier for us to access it. This way, we don’t have any last-minute regrets, and helps us streamline our testing operation.

 

  • Have Prototypes ready in advance

 

It’s safe to have prototypes ready in advance for the fourth stage. This helps improve the productivity of the developer as well as the tester. It saves time. It can also help the testers find out if the requirements mentioned for the product can be tested. It’s pertinent, however, that these prototypes; test cases are easily understood by the tester.

 

  • Be Critical

 

The job of a tester, any tester, is to independently evaluate the product they’re testing. It’s important to be unbiased before, while, and after testing. One can’t assume that software is perfect regardless of how good the developer is. Start by thinking that there are glitches, and then rule them out step by step. If you’re looking for glitches, you’ll find glitches, which helps us fix them. That should be the aim.

 

  • Divide the product into parts

 

The testing team can divide the entire product module into smaller parts. This ensures that even the smallest aspect of a particular application doesn’t remain unnoticed. The division of the entire logic into smaller modules makes it simple to identify. Any glitches that come up are easy to spot and fix. Additionally, doing this saves time, contrary to what we might think.

 

  • A Comprehensive Testing Report

 

A clear and detailed bug report is a must if you want to deliver a flawless product. Apart from leading the developers to the bugs and helping them fix them, it saves valuable time. The report should be clear and understandable to the developers and the testers themselves, to work together to deliver the product.Check out our blog on how to draft a good bug report to get a clearer picture.

 

  • Create a good test environment

 

The testing team must test a product in a simulated environment the same as the one it’s intended to be used in after it’s launched. This is to ensure that there are no glitches or bugs that are missed out during the product’s testing.

Ex. If a developer has added certain configurations or run scripts but has missed adding the same in release document or configuration file. The testers may not be able to thoroughly test the product, resulting in some glitches in the end.

 

  • Developer-tester coordination

 

This is the most important, yet the most difficult point to realize. Any great product is a combined effort of the testing team and the developing team. Coordination between these two teams (Ex. discussing a testing report, brainstorming ways to fix the glitches) pays off. It is equally important to keep an e-trail of all such discussions so that you can refer back to them, just in the case.

Conclusion

As discussed earlier, Software Development is not a flick that can be ignored. It is here to change the game. If we need to go ahead into a brighter and smarter future, Software Development is the path on which we should walk.

That’s why software testing is a must. It is like repairing the road to the future. If we do not remove these bumps called bugs on this road of coding, we as humans might fail in the long run.

Software testing is a necessary activity before its launch. What we need is a well-thought-out plan, a critical approach, and a nice working relationship between the testing team and the developing team, who are committed to delivering a flawless product. Simple enough to understand, it’s not so easy to realize.

How VTEST can help?

We at VTEST strive to excel. With our tea of intelligent, young, and dynamic testers, we are changing the game of software testing. We understand how important it is to streamline a testing process, to stick to it without losing the main purpose of testing. Our experts can work well with developing teams to deliver an error-free product.

VTEST it!

Shak Hanjgikar — Founder & CEO, VTEST

Shak has 17+ years of end-to-end software testing experience across the US, UK, and India. He founded VTEST and has built QA practices for enterprises across multiple domains, mentoring 100+ testers throughout his career.

 

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